Reverse DNS

[milesce]

Hi,

I'm new to the service, and generally happy so far.

I set up here to configure a seperate mail host for my web sites, which occasionally get bogged down when we do a big mailing (not spam, we run a nonprofit with a large weekly subscriber base). However, I can't seem to get my PTR record configured.

I've entered it two or three times in the control panel, starting several days ago, but it still doesn't resolve. Consequently, I've got a ton of emails sitting queued up, but not getting delivered because the recipients won't accept email from unresolvable hosts.

Anyone have this experience? I opened a support ticket yesterday, but there has been no response or action on the ticket.

Charles

[msh]

I have had no problems like than. Just curious, whats your IP and what reverse DNS did you try to assign?

You do know that it takes up to 48 hours for DNS changes to propagate?

[milesce]

:confused: Yeah. It's been well over 48 hours, closer to 5 days since I first set it. Hostname: qmail.sheehanmiles.com, 207.210.83.138

[milesce]

:( It's now approaching 3 days since I opened my ticket and no one has responded to it. Hmm. I know you get what you pay for, but really. This is very frustrating.

[crusherd]

Where did you set that hostname/ip mapping? You have to setup an address (A) record and a mail exchange record (MX). The pointer record is done through the control panel for your unixshell account.

This entirely on your side of the support equation as these are unmanaged servers.

You should be able to query your domain records against your domain name hosts at the comand prompt on a Windows machine. Try 'nslookup hostname domain_server' to query your DNS records directly. If you don't see your A and MX records pointing to your IP and hostname you need to add the records.

[matta]

Note: I have done nothing but an nslookup.

It works from here...


[root@noc] root # nslookup 207.210.83.138
Server: 209.51.143.76
Address: 209.51.143.76#53

Non-authoritative answer:
138.83.210.207.in-addr.arpa name = qmail.sheehanmiles.com.

[milesce]

It got resolved not long after my last post. Apparently it was an issue with some news IPs that hadn;t been delegated yet by the upstream provider? I don't know. It's fixed, and mail is going through, and I'm very pleased.