setup time

[mikelp]

how long does it take from the time you order the service and when you recieve your IP and other setup info? I signed up Friday, but haven't gotten any info but my login to the billing system.

[matta]

All orders are processed within 24 hours. If you did not receive a welcome letter contact sales as your order may have been declined.

[milegrin]

Greetings

From my experience it can be anything from 24 hours to 7 days.

Regards
Michael

[mikelp]

I'm apparently on the 7 day path. cause there was nothing wrong with my billing

[radzima]

Can you supply a Client ID and I can check on the status of why it may be delayed.

[milegrin]

Greetings

My initial setup took an age (over a week :mad: ) but have found the VM works well and well worth the wait. The second also took awhile but was available quicker.

However, subsequent requests have also been slow, I have one request that was raised over a week ago with no response (23736), an upgrade request that was responded to fairly quickly to say the request has been spooled but 24 hours later still nudda (25121).

So in essence, the technology is excellent and the pricing great :) but repsonse to service requests is rather [very] slow.

Regards
Michael

[qaexl]

I've had the same problem.

The best thing about this service is that because it is totally unmanged. Once the virtual server is set up, my team can go in there and start working. The underlying physical hardware and network connectivity has been rock solid, the bandwidth is awesome, and the ability to take a backup image of our system has been very helpful. I've been quite happy about UnixShell's quality of service-- nothing's been rebooted during critical time, if at all.

Getting the service setup has so far been a series of hassals. The first server I had took about a week. The second one was ordered coincidentially during a promotion, so our order entered at the end of a long queue. Once the two were setup, there has been no problems. This latest one got lost somehow. It's been about a week. We'll see if anyone's around on the 2nd. As a human being, I understand I ordered this during the holidays, that the ordering was irregular ... but it is somewhat irritating.

I'd really like Matt Ayres and his company to succeed. Having full root access to transparent servers on kick-ass networks that always just works has been very good for us. However, my irritation is starting to eat into my enthusiasm. It really sucks when you've got momentum going on a project and you get ground to a halt.

Ho-Sheng Hsiao
Isshen, LLC